Home » Farmboys Diesel Policies

Farmboys Diesel Policies

 

Core Charges


Some of our products require you, the customer, to pay a refundable “core charge.” The charge is usually applied to products such as injectors, pumps, etc. A core is a rebuild-able part that allows you compensation for a portion of the original price of the item. An actual “core charge” is a deposit for the value of the core that is paid by you, the customer, at the time of purchase. You will get your deposit back when we or the intended manufacturer receives your core. To get credit for a core, it must be the same model and part number as the new part that was purchased. The core cannot be broken or damaged beyond repair such that it could not be re-built. Cores must also be shipped back to the intended recipient within 30 days to receive your refund. Some manufacturers require that your core is returned in the box that your new part was shipped in. Please observe the new part’s box to see if you should use it for your core return. The shipping cost for the return of the core is the responsibility of the customer. If you are unsure if your core meets these requirements, please contact us before you place an order. If you have any questions or you are not sure where to send your core, please contact us for details.

Shipping Policy


FBD ships via UPS and FedEx for all orders considered non truck freight. Most products are shipped the day your order is placed or within 1-2 business days; exceptions include back-ordered items and custom order products. Most orders are received within 3-6 business days if the product is in stock. All back-ordered and custom parts will only have an estimated window of time for shipping and delivery. Contact us for details on the shipping of these products. Items ordered after 6pm EST will not ship until the next day. Contact us for a tracking number if you do not receive your item within three business days. FBD stickers and shirts will be mailed through the USPS. Please allow seven business days for delivery of those items. For orders placed over major holidays, please allow up to three extra business days for delivery.

Farmboys Diesel is not responsible for any unforeseen shipping delays due to inclement weather or holidays.

Farmboys Diesel will gladly ship to all states and Canada. Canadian customers are responsible for all duties and taxes incurred. If you are prompted to call for a shipping quote, please call us at 7042902289 for a quote. Extra charges will apply to shipping outside the continental U.S. and Canada.

Farmboys Diesel cannot ship product directly to APO or FPO addresses because we exclusively use UPS/Fed Ex for shipments and they do not allow shipments to these addresses. As an option, you may want to consider shipping to a stateside street address and then sending the package to the APO/FPO address overseas via the US Postal Service.

Free shipping offers do not apply to freight items.

Canceled Orders & Return Policy


A canceled order will not be accepted by fax, voicemail or email; you must speak to us here at FBD to confirm “in person” that you order is to be canceled. Canceled orders (under FBD’s discretion) will be refunded, minus credit card processing fees and shipping. The fees are as follows: VISA and Mastercard = 4%. All cancellations are subject to a 10% processing fee. Cancellation requests on items that have been shipped prior to the request are considered to be completed and therefore no cancellation will be granted. Specialty item orders (i.e. Custom Injectors, Monster VP 44 Injection Pumps, Custom Turbos)cannot be canceled, refunded, or returned. All returns must be authorized and approved by Farmboys Diesel Performance. Return requests must be made within 5 days after receiving the product; the received date will be taken from the UPS or FedEx record of delivery. We do not refund shipping charges on the original purchase if they are not included in the price offered on the site. Approved returnable items must be received by FBD within 30 days of the product being received by you, the customer, per UPS records. The product must be in new, unused condition, with all original boxes, packaging, parts, instructions, etc. Upon our receipt, all items will be inspected and at our discretion, credit may be refused and/or a re-stocking fee of 10%-25% may apply. The manufacturer will determine the basis for the submitted claim and will replace or repair the product and return it to the original purchaser. The original purchaser will be liable for the repair costs if the manufacturer determines that the fault or failure is other than that covered by warranty. The customer is responsible for shipping costs incurred for returned products. Please remember to read the product application details and descriptions to ensure you are purchasing the correct product for your diesel.

Credit may not be given under the following circumstances:

  • The product has been installed and/or used (if the product is damaged in shipping you must contact us immediately – UPS does not cover items that have been removed from the box or installed)
  • Product has been damaged due to customer handling, usage, or attempt to install
  • The product is returned without the original contents of the box (instructions, etc.)
  • The seals/plastic coverings on product have been tampered with
  • Product’s item number does not match the item number of the original part shipped to you, the customer
  • The RMA # (return merchandise authorization) is not obtained or affixed to the product

The RMA# is issued by the manufacturer upon a return request. An item will not be accepted if the RMA # is not obtained and authorized by the manufacturer. Contact manufacturers for more details. All products sold by Farmboys Diesel Performance carry the warranty of the manufacturer and warranty products for the length of the manufacturers’ warranty period. Warranty documentation will be sent to you if applicable. We do not give any warranty to products that are not sold as named “FBD” beyond that of the manufacturer. If a product is defective, or you need more warranty information, it is the responsibility of the customer to contact us and/or the manufacturer.

Attention: Some products sold by FBD are aftermarket products intended only for use “off-road” or for “show.” Due to restrictions in areas, some of these parts are not prohibited for “on-road” vehicles. It is the responsibility of the customer to check with their local restrictions and regulations for details. Products on this website are designed, tested, and listed for mid-sized diesel pick-up trucks only.

The correct use of these products is the sole responsibility of the customer and FBD is not liable for any misuse of these products. If there are questions on installation or use of a product, please contact us; install and use these products at your own risk. FBD is not responsible for faulty installations or product misuse in any way.

We believe that the information on this site is accurate; however, FBD has the right to change any and all information. Prices and information on the site can change when needed, without notice. If an item is purchased at an incorrect price, your money will be refunded and you have the option to buy the product at the appropriate price.

Pricing Policy


Almost all manufacturers specify a Minimum Advertised Price (MAP). You many find similar products to those that we offer, on eBay or other auction websites. Even though the product may be cheaper, has chosen to violate MAP policy. Manufacturers will not warranty or accept returned items bought below MAP price from sellers they cannot trust. Also, how can you trust a company or individual that chooses not to follow policy? What kind of customer service would you expect from them? FBD will price products at MAP in compliance with all manufacturers’ policies. You will get the lowest available price on your products and you will be buying from someone you can trust. Installation services are offered through FBD, but you must contact us for prices on these services. Should you find any prices on the FBD website that are not the most competitive available, please bring it to our attention and we will address it immediately! We believe that all prices and information on this site are accurate. Prices and information on the site can change when needed, without notice. If an item is purchased at an incorrect price, your money will be refunded and you have the option to buy the product at the appropriate price.

Warranty Policy

FBD warrants your purchases to be free from defects in materials and workmanship for the manufacturer’s warranty period. This warranty is limited to the original purchaser on the original vehicle for which the part was purchased. The warranty is not transferable. This warranty does not cover the cost of installation or the removal of the product. The warranty is void if the manufacturer determines that the product has been damaged, modified, abused, or improperly installed. FBD also voids all warranties, expressed or implied if a product is abused, misused, or improperly installed.
 

Off-Road Use Disclaimer


By purchasing a product that is identified or described as “off-road use only” or “race application” and/or by selecting the “I Accept” option when prompted, the person/customer that is activating a product makes the following representations, and acknowledges and agrees to the following terms and conditions:

The off-road race only product (“the Product”) is designed and intend for use in organized, amateur and professional racing events, but is limited to closed-course racing and open-course racing that is formally
sanctioned by a recognized racing organization involving the motor vehicle in which it is installed (the “Vehicle”). It is not for use on public highways or roads nor is it for recreational off-road use other than solely for competition purposes. The person or entity buying the Product and/or using this Product (the “User”) agrees to use the Vehicle solely for competition uses as described herein.

The User accepting this disclaimer acknowledges and hereby indemnifies and saves harmless Farmboys Diesel Performance, its officers, employees, agents, distributors and dealers for any damages, penalties, fines, expenses or other costs which may arise from the use of this product and without limiting the generality of the foregoing specifically acknowledges the following:

• Use of this Product for purposes other than solely for competition is a violation of federal law and may violate applicable state or local environmental, motor vehicle and other laws. The User warrants that the product shall only be used in sanctioned closed-circuit events.
• That use of this Product may violate warranties from the manufacturer of the Vehicle or from others.
• That use of this Product may make the Vehicle unfit or unsafe for the purposes intended or for any purpose and cause personal injury, property damage or death.
• That the installation of this Product, improper installation of this Product, use of this Product with other components or failure to use this Product in conjunction with other components, could result in or cause personal injury, property damage or death.

All customer contact information collected during checkout will be used as record of acceptance and an attestment of understanding of this disclaimer.

THIS PRODUCT IS FOR COMPETITION USE ONLY. ALL OTHER USES ARE CONTRARY TO FEDERAL LAW. IF YOU INTEND THIS PRODUCT FOR HIGHWAY OR NON-COMPETITION OFF-ROAD PURPOSES DO NOT PURCHASE OR INSTALL THIS PRODUCT.

**Farmboys Diesel Performance is not responsible for the use of any products that violate local, state, or federal laws. The customer assumes complete responsibility once they purchase an item, for how they use products purchased from this online store.